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The SaaS Source: January 2025

This month’s roundup covers the latest innovations and developments from Japan’s SaaS industry, including digital adoption platforms, SaaS management solutions and innovative business scheduling automation.

Mizuho FG Enhances SaaS Usability with Tech Touch, Eliminating Manual Reliance

Mizuho Financial Group (Mizuho FG) has successfully implemented Tech Touch, a Digital Adoption Platform (DAP), to improve the usability of its human resources and learning management systems, according to a Yahoo! Japan News report (in Japanese). Announced on January 9, the initiative aims to reduce confusion, minimize errors, and enhance productivity by providing intuitive, no-code digital guides that eliminate the need for manuals. Tech Touch enables Mizuho FG to customize system interfaces, support data entry with on-screen guidance, and notify employees of critical updates directly within the system. The decision to adopt Tech Touch was driven by its proven track record, comprehensive support system, and ability to address the challenges of integrating SaaS solutions with Japanese work culture. As a result, the company has seen a significant decrease in operational inquiries and improved efficiency, marking a key step in Mizuho FG’s digital transformation efforts.

Nippon Travel Agency Cuts SaaS Management Costs by ¥20 Million with ITboard

On January 9th, PR Times reported (in Japanese) that the Nippon Travel Agency, Japan’s largest travel agency, has successfully implemented ITcloud Inc.’s SaaS management platform, ITboard, to centralize the management of 6,600 SaaS accounts, achieving a cost reduction of approximately ¥20 million. Previously, SaaS management was handled manually across departments, leading to inefficiencies and security concerns. ITboard was selected for its user-friendly interface and affordable pricing, enabling the agency to streamline operations and enhance security. The platform offers comprehensive features, including shadow IT detection and account health monitoring. ITcloud Inc., established in 2018, continues to innovate with services such as ITreview, a leading B2B review platform, and the newly launched ITreview Secure Check for security assessments. This successful implementation highlights ITboard’s effectiveness in helping enterprises optimize SaaS usage and reduce operational costs.

Dunning Automation SaaS “Compuru” to Exhibit at Back Office World 2025 Spring Tokyo

ThinQ Healthcare Co., Ltd., a subsidiary of Speee Inc., will showcase its dunning automation SaaS, Compuru, at Back Office World 2025 Spring Tokyo, taking place at Tokyo Big Sight from January 29 to 31, 2025. Launched in October 2023, Compuru has helped companies reduce labor costs and improve operational efficiency by automating task requests and reminders. According to a Minkabu report (in Japanese), notable benefits include a 40 million yen annual cost reduction and a 70% decrease in managerial workload. The exhibition will offer attendees the opportunity to experience Compuru firsthand and explore how it streamlines internal processes such as e-learning compliance, goal submissions, and IT security updates. Compuru features automated task tracking, optimized reminders, and seamless task visibility, ensuring higher completion rates with minimal effort. Its adoption has resulted in significant efficiency gains for major enterprises, achieving response rates exceeding 90% and substantial reductions in employee workload.

Mixtend’s TimeRex Tops Japan’s Best SaaS NPS® 2024 Awards

According to a PR Times report (in Japanese), Mixtend Co., Ltd. announced that its business schedule automation tool, TimeRex, has been ranked first in “The best SaaS NPS® in Japan 2024,” a ranking by customer success management tool Fullstar. Fullstar, provided by Cloud Circus Co., Ltd., evaluated approximately 500 B2B SaaS companies based on customer survey data from more than 67,000 respondents. TimeRex was recognized for its high customer satisfaction and effective customer success strategies. TimeRex automates scheduling tasks by integrating with Google and Outlook calendars, streamlining workflows and enhancing productivity. Mixtend attributes its success to the tool’s user-friendly features and ongoing efforts to strengthen trust with users. The company remains committed to improving efficiency and satisfaction for its growing user base, which surpassed 300,000 in August 2024. Mixtend, founded in 2018 by CEO Tomohiro Kitano, continues to expand its services, building on the foundation of the acquired scheduling tool, Choucho-san.

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