Custom Media is an award-winning bilingual, digital integrated marketing, content-creation and strategic communications agency in Tokyo.

What We Do

We provide data-driven, targeted marketing solutions with a solid return-on-investment approach focusing on customer engagement. Our services comprise strategy, creative solution and technology.

How we do it


Our clients work in everything from luxury real estate, travel and hospitality, to education, finance and not-for-profit organizations.

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Mori Building

Content creation and communications partner for Japan’s leading luxury real estate developer

Swiss Delice Rösti

Helping a quintessential Swiss brand succeed in Japan


Responsive website puts beauty at your fingertips

Conrad Tokyo

Multimedia collaboration with one of Tokyo’s top luxury hotels

Custom Media has proven to be more than a great asset to our operations and strategic offering in Japan and a real partner to our global social media offering.

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Derek Tan
Executive Director, World Markets, Asia – Social Media
IPG Mediabrands

The BCCJ team was delighted to have gained media coverage of our 10th anniversary British Business Awards gala in the Yomiuri (Japan News) and in The Japan Times.

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Lori Henderson MBE
Executive Director

Custom Media’s generosity and creative genius have been instrumental in helping our organization to grow.

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Kozue Oka
Executive director
Mirai no Mori


Meet Custom Media's Staff Writer

Meet Custom Media's Staff Writer

I write articles for The ACCJ Journal, BCCJ ACUMEN, and The Canadian. Different articles require different procedures—one day I may need to go and interview someone for an advertorial, and the next I could be attending a chamber event. It keeps me on my toes!

Five Digital Marketing Trends to Watch in 2020

Five Digital Marketing Trends to Watch in 2020

In looking at the trends that will be shaping digital marketing in 2020, a recurring theme stands out—forming an easy and personal connection to the consumer. With the new year—and decade—under way, we wanted to share some of the key strategies and approaches that companies around the world will be using in the months to come.

Custom Media Client Wins Top Global Tourism Award in London

Custom Media Client Wins Top Global Tourism Award in London

Sengan-en, Shoko Shuseikan Museum, and Shimadzu Satsuma Kiriko Glassworks of Kagoshima Prefecture have won Silver Prize in the World’s Best Attraction category of the 2019 International Travel & Tourism Awards (ITTA) at the World Travel Market (WTM).

Meet the leaders

With a diverse crew of multi-talented experts, innovation is the core of our success.

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